At NURLUNE Jewelry, your satisfaction matters. If your purchase isn’t right for you, you may request a return or exchange within 30 days of delivery, subject to the conditions below.
You may request a return or exchange within 30 days of your delivery date. Requests received after this window will not be accepted.
These terms do not affect your statutory rights under applicable consumer protection law.
To qualify for a return, items must be:
Unworn, unused, and in their original condition, with no signs of wear, scratches, or tarnish caused by use.
Returned in the original packaging, including the sealed bag each piece arrives in, with all included accessories.
Complete. For multi-piece sets (2-piece, 3-piece, and 4-piece sets), every piece in the set — necklace, earrings, bracelet, and ring — must be returned together. Partial returns of individual pieces from a set are not accepted.
Accompanied by the original hygiene seal on the earrings, unbroken and unremoved (see Section 3).
All NURLUNE jewelry sets include a pair of earrings. Because pierced earrings are a personal hygiene item, the following applies:
Earrings are sealed in a protective hygiene bag. If the seal is intact and the earrings have not been worn or tried on, the complete set remains eligible for return.
Once the hygiene seal is broken, removed, or the earrings have been worn or tried on, the earrings — and therefore the complete set — are final sale and cannot be returned or exchanged, except where the item is faulty.
Please inspect the necklace, bracelet, and ring first, and open the earring seal only once you have decided to keep the set.
The following are final sale and cannot be returned or exchanged unless defective:
Sets in which the earring hygiene seal has been broken or removed, or the earrings have been worn (see Section 3).
Incomplete sets, or individual pieces separated from a set.
Items showing signs of wear, use, or damage caused after delivery.
Items marked “Final Sale” at checkout.
Gift cards.
NURLUNE pieces are crafted in zinc alloy with a gold-tone plated finish. Plated finishes are not permanent. Gradual dulling, colour change, or surface wear that develops through normal use is a natural characteristic of plated jewelry and is not considered a manufacturing defect.
To extend the life of the finish, we recommend:
Apply perfume, hairspray, lotion, and cosmetics before putting your jewelry on.
Remove your jewelry before showering, swimming, exercising, or sleeping.
Wipe gently with a soft dry cloth after wear, and store in a dry place away from humidity — ideally in the sealed bag your set arrived in.
Plating loss or discolouration present on arrival is a defect and is covered under Section 9.
We do not charge a restocking fee or a service fee on returns. Once your return is approved, you are refunded the full price you paid for the item(s).
Return shipping remains the customer’s responsibility (Section 7), except for damaged, defective, or wrong items, where we cover it in full (Section 10).
Return shipping costs are the responsibility of the customer for all destinations (United States, United Kingdom, Australia, and Canada). We recommend a tracked service to ensure safe delivery and protect against loss.
For damaged, defective, or wrong items, we cover return shipping worldwide (see Section 9).
Email help@nurlune.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason.
Within 24 business hours, we will reply with a Return Authorization (RA) number, the return address, and detailed instructions.
Photograph the complete set, the original packaging, and the intact earring hygiene seal as documentation before sending.
Pack all pieces of the set securely in their original sealed bags, then place them inside a sturdy outer mailer. Affix the shipping label to the outer packaging only.
Ship via your local postal service or a courier of your choice using a tracked method, and keep the receipt as proof of shipment.
Items shipped without an RA number, or returns that arrive damaged due to insufficient packaging, may be refused.
Once we receive and inspect your return, approved refunds will be issued in full to your original payment method within 3 business days, with no deductions.
All refunds are issued in USD at the exchange rate prevailing at the time of refund. We do not cover any foreign-currency conversion fees that may be charged by your card issuer or bank.
For credit-card refunds, please allow up to one full billing cycle for the credit to appear on your statement.
Original outbound shipping fees are non-refundable, except for damaged, defective, or wrong items.
If your order arrives damaged, defective, or different from what you ordered, contact help@nurlune.com within 48 hours of delivery with photos clearly showing the issue.
Available remedies:
A replacement at no additional cost.
A full refund including original outbound shipping fees.
For a minor fault affecting one piece of a set, a partial refund agreed with you, allowing you to keep the set.
Return shipping for damaged, defective, or wrong items is fully covered by us. Wear, scratches, or plating change caused by use after delivery are not considered manufacturing defects (see Section 5).
For the fastest exchange, place a new order for the item you want and return the original following Section 8. For assistance, email help@nurlune.com.
If 15 business days have passed since our refund confirmation email and you have not received the refund:
Check your bank or credit-card statement again — refunds may appear as a pending credit.
Contact your card issuer or bank.
Email help@nurlune.com if the issue persists.
For any return or refund question, email help@nurlune.com. We reply within 24 business hours.
NURLUNE Jewelry is operated by AIMI JEWELRY FOREIGN TRADE LIMITED.
Email: help@nurlune.com
Registered address: FLAT 19B, 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, KWUN TONG, HONG KONG
We reply to all enquiries within 24 business hours.
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