Thank you for choosing NURLUNE Jewelry. All prices on our site are listed in USD.
We currently ship to the United States, United Kingdom, Australia, and Canada. For other destinations, please email help@nurlune.com before placing your order.
Total delivery time consists of two parts:
All orders are dispatched from our facility in Hong Kong.
Order processing — 1–2 business days (Mon–Fri) after payment confirmation. Every set is inspected piece by piece, the earrings are sealed in a hygiene bag, and the order is packed in discreet outer packaging with no jewelry branding visible for in-transit security.
Transit time — see Section 3 below.
You will receive a shipment confirmation email with a tracking number once your order leaves our facility.
Please allow additional processing time during Ramadan, Eid, and other peak gifting periods, when both order volume and carrier networks are under heavier load. We recommend ordering at least three weeks before the date you need your pieces.
Transit time is counted in business days from carrier pickup, not from the order date. Estimates are based on historical performance and may be affected by customs clearance, weather, or carrier delays.
Method
Transit Time
Cost
Standard Shipping
10–18 business days
FREE — no minimum spend
Expedited Shipping
7–12 business days
US$ 12.90
Standard Shipping is free on every order, with no minimum spend. Expedited Shipping is an optional paid upgrade, calculated at checkout. Duties and taxes, where applicable, are separate (see Section 5).
A tracking number is emailed to you when your parcel ships. If tracking shows no movement for 7 or more business days, please contact us and we will investigate with the carrier.
International orders (UK, AU, CA) may be subject to import duties or taxes assessed by your country’s customs authority. These charges are the buyer’s responsibility and are collected by the carrier on delivery. We are not able to mark parcels as gifts or declare a value lower than the amount paid.
Lost in transit — if tracking has had no scan for 15 or more business days (10 or more for Expedited), contact us; we will open a carrier claim and replace or refund once the parcel is confirmed lost.
Marked delivered but not received — report within 7 days of the delivery scan. We will work with the carrier to investigate; please also check with neighbours and your building’s mail room first.
Damaged on arrival — report within 48 hours with photos of the outer packaging and the affected piece; we will replace or refund.
Every order is shipped fully insured at no extra cost to you.
To correct a shipping address or cancel an order, email help@nurlune.com within 12 hours of placing your order. Once the parcel is with the carrier we cannot change the address. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the order minus our outbound shipping cost.
For return eligibility and the refund process — including the earring hygiene seal requirement that applies to all NURLUNE sets — please see our Return & Refund Policy.
For any questions about your shipment, email help@nurlune.com — we reply within 24 business hours.
JOIN THE NURLUNE
Earty access, exclusive offers, Ramadan collections & gifting updates
Sign up now and get a limited time discount for new customers!
ENJOY OUR PRODUCTS
Inspired by timeless beauty and crafted with care. Our jewelry celebrates faith, elegance, and the moments that matter most.
© 2026 NURLUNE Jewelry, All Rights Reserved.
Privacy • Terms • Shipping • Returns